19bet Terms and Conditions – Platform Rules and Guidelines

These Terms and Conditions ("Terms") constitute a legal agreement between you ("User") and 19bet ("Platform" or "we"). By creating an account, making a deposit, placing a bet, or using any service available on the 19bet platform — whether Sports Betting, live casino, slots, crash games, or any other format — you confirm that you have read this document in full and agree to all provisions set out herein.

Acceptance of these Terms is required to use the platform. If you do not agree with any provision, access to and use of 19bet's services is not permitted. Continued use of the platform following any updates to these Terms automatically constitutes acceptance of the new conditions.

19bet reserves the right to update these Terms at any time, with or without prior notice. The date of the most recent revision is shown at the top of this document. It is the User's responsibility to check periodically for any changes.

To use the services of 19bet, the User must meet the following eligibility requirements:

• Be at least 18 (eighteen) years of age at the time of registration.
• Be a resident of Brazil and hold a valid CPF issued by the Receita Federal.
• Have full legal capacity to enter into contracts, as defined by the Brazilian Civil Code.
• Not appear on any gambling restriction list, as regulated by the Ministry of Finance.
• Not having a previously banned or suspended account on the 19bet platform due to a violation of these Terms.

19bet uses automated systems and manual identity verification to confirm each user's eligibility. Registration by minors is strictly prohibited and will result in immediate account cancellation and refund of any balance, in accordance with applicable law.

Each User may hold only a single account on the 19bet platform. Creating multiple accounts under the same person — whether through different email addresses, third-party CPFs, or any other method — is strictly prohibited and constitutes a serious violation of these Terms.

By creating an account, the user agrees to:

• Provide truthful, accurate, and up-to-date information at the time of registration.
• Keep your registration details up to date whenever any relevant change occurs.
• Keep your login credentials (username and password) confidential.
• Do not share account access with third parties.
• Immediately notify 19bet of any unauthorized access or suspected compromise of your account.

The identity verification process (KYC — Know Your Customer) is mandatory to release withdrawals and may be requested at any time. To complete verification, the user must submit a valid government-issued photo ID (RG, CNH, or passport) and proof of address issued within the last three months.

The 19bet reserves the right to suspend or close accounts that contain false or incomplete information, or that do not meet the eligibility requirements, with notice sent to the User's registered email address.

19bet offers Sports Betting across a wide range of sports, including football (Brasileirão Série A, Copa do Brasil, Copa Libertadores de América, Copa Sudamericana), volleyball, basketball (NBB), MMA, UFC, tennis, e-sports, and more. All bets are subject to the following general rules:

• The odds displayed at the time a bet is confirmed are the odds that apply to that bet, regardless of any subsequent changes.
• 19bet may limit the maximum bet amount per event, market, or User, at its sole discretion.
• Bets placed after an event has started may be voided if the system detects that the event had already begun at the time the bet was registered.
• If an event is cancelled or postponed, single bets will be voided and stakes refunded. For accumulator bets, the selection tied to the cancelled event will be voided, with the odds redistributed accordingly.
• 19bet may void bets in the event of an obvious error in the odds (whether technical or a typographical mistake), with a full refund issued to the User.
• Live (in-play) betting may have additional market restrictions and limits.

The official result used to settle bets is determined based on information provided by the official governing bodies responsible for the event (CBF, CONMEBOL, state federations, etc.). In cases of discrepancy, the final decision rests with 19bet.

The casino section of the 19bet includes slots with progressive jackpots, roulette (European, American, French, and live), blackjack, baccarat, crash games, and other titles from licensed providers such as Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Play'n GO, and Red Tiger.

By using casino games, the user acknowledges and agrees to the following:

• RNG (Random Number Generator) games are certified by independent laboratories. The outcome of each round is entirely random and independent of previous results.
• The RTP (Return to Player) for each game is disclosed by the provider and is available in the game information section within the platform. 19bet does not alter the RTP of any games.
• Progressive jackpots accumulate based on bets placed and are paid out according to each game's rules. The amounts displayed on the platform are indicative and update in real time.
• In the event of a technical failure during a live game session, 19bet will take the measures prescribed by the game provider to resolve the situation fairly for the User.
• Gaming transactions are irreversible once confirmed. If you notice an issue, contact support right away.

All amounts on the 19bet platform are processed in Brazilian Real (BRL, R$). No other currencies are accepted. The available payment methods are:

Deposits: The minimum deposit amount is R$ 20.00. Pix deposits are processed in seconds. Bank slip (boleto bancário) deposits may take up to 2 business days to clear. 19bet does not charge fees on deposits, but any bank charges are the User's responsibility.

Withdrawals: The minimum withdrawal amount is R$ 20.00. To unlock the first withdrawal, the user must complete the identity verification process (KYC). Pix withdrawals are processed within 30 minutes for verified accounts. 19bet charges no fees on withdrawals. Funds may only be withdrawn to a bank account held in the user's own name — transfers to third parties are not permitted.

Withdrawal limits: 19bet may set daily, weekly, or monthly withdrawal limits in accordance with internal security policies. Withdrawals of large amounts may be subject to additional compliance checks.

19bet offers bonuses and promotions for new users (such as the welcome bonus of up to R$ 500.00) and for existing users, subject to the following general conditions:

• Each bonus has specific rollover requirements, a validity period, and eligible markets/games. These requirements are described in the terms of each individual promotion.
• The welcome bonus is available only to new Users making their first deposit. Each User is entitled to receive the welcome bonus once.
• Bonus balance and real balance are held separately on the platform. Bets placed with bonus balance contribute toward the rollover in accordance with the promotion's rules.
• 19bet reserves the right to cancel or modify promotions at any time, including before their scheduled end date, without prior notice or justification.
• Promotion abuse — such as creating multiple accounts to repeatedly claim bonuses, betting on near-certain outcomes solely to meet rollover requirements, or any other practice deemed abusive — will result in bonus cancellation and possible account closure.
• The bonus validity period begins from the moment the bonus is credited to the account. Bonuses not used within the allotted time are automatically cancelled.

For more information about the welcome bonus and active promotions, visit the Welcome Bonus on the platform.

The User agrees to use the 19bet platform in a lawful, ethical manner and in compliance with these Terms. The following conduct is expressly prohibited:

• Using the platform for money laundering or any other illicit financial activity.
• Creating or using accounts on behalf of third parties, including family members.
• Using automated software (bots), scripts, or any technology to manipulate bets, games, or the platform's systems.
• Attempting to hack, compromise, or gain unauthorized access to 19bet's technical infrastructure.
• Posting offensive, discriminatory, or illegal content through any of the platform's communication channels (support chat, feedback, etc.).
• Sharing login credentials or allowing third parties to use your account.
• Accessing the platform from regions or jurisdictions where such use is prohibited by local law.

Violations of the conduct rules may result in temporary suspension, permanent account closure, and/or withholding of pending balances, as well as possible reporting to the relevant authorities where the conduct constitutes a legal infraction.

The 19bet employs active fraud monitoring and prevention systems. Any attempt to manipulate bets, collude with other players to gain an unfair advantage in live casino games, or use insider information about sporting outcomes for betting purposes (match-fixing) is strictly prohibited.

When any suspicion of fraud is identified, 19bet may:

• Preventively suspend the User's account while the investigation is underway.
• Withhold withdrawals and suspicious balances during the review period.
• Void bets and winnings arising from fraudulent activity.
• Permanently close the account and report the case to the relevant authorities.

Any User who identifies suspicious behavior from other players can and should report it to the 19bet team via the support chat. The platform guarantees the confidentiality of the person reporting.

The collection, storage, and processing of Users' personal data by 19bet is governed by our Privacy Policy, a document that supplements these Terms. We recommend reading the Privacy Policy in full.

In short, 19bet only collects the data necessary to operate the platform — account registration, identity verification, payment processing, and fraud prevention. User data is protected by 256-bit SSL encryption and is never shared with third parties without explicit authorization, except as required by law or a competent authority.

Users have the right to request access, correction, or deletion of their personal data at any time by contacting 19bet support at contato@19bet.life, in accordance with the General Data Protection Law (LGPD — Lei nº 13.709/2018).

The 19bet is committed to promoting a safe and responsible gambling environment. We recognize that, for a minority of people, gambling can become a problem, and we provide tools to help Users stay in control of their experience.

Tools available on the platform, accessible directly from your account settings:

• Deposit limit: Set a daily, weekly, or monthly cap on your deposits.
• Account pause: Temporarily suspend access for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Request permanent or time-limited account exclusion (minimum 6 months). The process takes effect immediately.
• Full history: Access a complete record of all your bets and transactions with no time limit.

For more information on responsible gambling, visit our dedicated page: Responsible Gambling. The 19bet platform is strictly for users aged 18 and over. Gambling should be a form of entertainment — never a source of income or a solution to financial difficulties.

Users may request voluntary account closure at any time via the support chat or by emailing contato@19bet.life. Prior to closure, any available real balance will be returned via Pix or another previously used payment method, following completion of the identity verification process if required.

19bet may suspend or close an account in the following situations:

• Violation of any provision of these Terms and Conditions.
• Providing false information during registration or identity verification.
• Suspected fraud, money laundering, or any other illicit activity.
• Creating multiple accounts.
• Request by the User themselves (self-exclusion).
• Extended account inactivity, as defined by internal policy.

In the event of account closure due to a violation of these Terms, 19bet reserves the right to retain bonus balances and winnings derived from irregular activity. Real balances deposited from legitimate sources will be returned following review, except in cases of criminal activity.

The 19bet may review and update these Terms and Conditions at any time. When significant changes are made, registered Users will be notified via their registered email address and/or through a prominent notice on the platform.

The date of the most recent revision is always shown at the top of this document. Continued use of the platform after new Terms are published constitutes acceptance of the changes. If you do not agree with the updates, you must close your account before the new Terms take effect.

These Terms and Conditions are governed by and interpreted in accordance with the laws of Federative Republic of Brazil. 19bet operates in compliance with the regulatory framework governing sports betting in Brazil, including the guidelines established by the Ministry of Finance and other competent regulatory bodies.

For the resolution of any disputes or controversies arising from these Terms or the use of the 19bet platform, the courts of São Paulo/SP are hereby elected as the exclusive jurisdiction, with express waiver of any other venue, however privileged it may be.

If any provision of these Terms is found invalid or unenforceable by a court or arbitral decision, the remaining provisions will continue in full force and effect.

Questions about these Terms can be directed to: contato@19bet.life